frequently asked questions

frequently asked questions

What makes The Iluka Bag different from other tote bags?

The Iluka Tote is more than a bag — it’s a daily sanctuary designed for women who do it all. Unlike ordinary totes, this bag is completely hybrid, it combines coastal elegance with everyday function. Crafted from eco-luxe vegan pebble leather, it features a convertible 3-in-1 design (tote, shoulder, crossbody), a padded laptop sleeve, and a discreet insulated compartment for food or bottles. Thoughtful details like RFID-blocking card slots, an internal charging port, luxe gold hardware, and a structured silhouette set it apart. From poolside mornings to power meetings, the Iluka adapts seamlessly to every role you play — always refined, never compromised.

What can I fit in the Iluka Bag?

The Iluka was crafted to carry your entire day — in one refined, elegant bag.
Thoughtfully structured compartments mean everything has its place, so you’ll never find yourself rummaging.

Here’s what fits with ease:

Tech: a 13"–16" laptop, tablet, chargers, phone, and earbuds.

Workday essentials: notebooks, pens, planner, and documents and passorts.

Snacks & meals: an insulated compartment keeps a lunch box, snacks, and a section for your waterbottle or even a baby bottle perfectly fresh.

Personal items: makeup pouch, wallet, sunglasses, and keys (secured on the built-in key leash).

Travel must-haves: passport, boarding pass, water bottle, book, and a scarf or light jacket and even your swimers for those first day pool vibes 

If you choose to use The Iluka for Mum life extras: nappies, wipes, snacks, or a spare change of clothes — all without compromising the polished silhouette.

From laptop to carry-on, boardrooms to boarding gates , The Iluka adapts to every moment of your travel day, keeping you organised, elegant and effortlessly composed.

Is it really suitable for mum lify, work life and my social life?

That’s exactly why we created it. Whether you’re carrying a laptop, baby essentials, or a change of clothes for dinner — the Iluka adapts to every role you play in a day.

What’s your Shipping and  return policy?

Refunds & Returns Policy

We want you to love your purchase from Hustle & Grace. If for any reason you are not satisfied, our refund policy is outlined below:

Returns

We accept returns within 30 days of delivery date.

Items must be unused, in their original condition, and with all packaging intact.

Approved returns will be refunded in full, minus return shipping costs.

Damaged or Faulty Items
If your order arrives damaged or defective, please contact us immediately at admin@hustleandgraceofficial.com with:

Your order number

Clear photos of the item and packaging

Each case will be reviewed individually, and we’ll do our best to provide a fair and satisfactory resolution.

Refunds

Once your return is received and inspected, we will send you an email confirming the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).

 

 

Shipping -All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For simple flat rate shipping: We offer this FREE  flat rate shipping within AUD.
  • For simple express rate shipping- We offer this for $35 shipping within AUD.

Can I use The Iluka Tote Bag as a nappy bag?

Absolutely. The Iluka Tote bag was designed with versatility in mind, making it an ideal choice for parents on the go. With spacious compartments and a discreet insulated section, it easily carries nappies, bottles, snacks, wipes, and toys — while still keeping your look polished and elevated. It’s the perfect balance of function and style, so you can move seamlessly from playdate to meeting without switching bags.

Can it fit my 16” laptop?

Absolutely. There’s a padded compartment that securely fits laptops up to 16”.

What Size is the Lunch & Drink Compartment 

The Iluka Tote features two dedicated insulated sections, designed to keep your essentials cool without compromising structure or style.

 

Insulated water bottle compartment:
Fits a water bottle up to 8.5 cm in circumference and 26 cm in height.

This section is internal of the tote.

 

Insulated lunch compartment:
A separate, fully insulated section measuring 30 cm (L) × 12 cm (W) × 12 cm (H) 

 ideal for lunch, snacks, or on-the-go meals.

 

The Ilsulated Lunch and snack compartment also fold up, so if it is not in use you can allow more room in side the tote bag.

 

Each compartment is intentionally designed to integrate seamlessly into the tote, so everything has its place and your day moves with ease.

30 Day Money Back Guarentee

30 day money back guarantee

 

We’re confident you’ll fall in love with your Iluka Tote , but we understand that sometimes, things just don’t feel quite right.

If for any reason you’re not completely in love within 30 days of receiving your order, simply return it for a full refund. Ensuring that your Tote is still in its original condition.

No judgement — just calm, graceful service.

 

To be eligible, your item must be unused, in its original condition, and returned in its packaging. Once we receive and inspect it, we’ll process your refund promptly back to your original payment method.

Exchanges are also available if you’d prefer a different colour or item.


We cover any manufacturing faults, craftsmanship issues, or damage on arrival — because luxury should never be stressful.

 

🖤 Love it — or your money back. It’s that simple.

Do you Ship Internationally?

We’re excited to share that international shipping is coming soon!

Shipping costs and delivery times will vary depending on your location. For more details or specific enquiries, please reach out to our customer care team at admin@hustleandgraceofficial.com,

we’d love to assist you.

Is the bag waterproof?

The Iluka is water-resistant and easy to wipe clean — perfect for everyday use. 

What material is The Iluka made from?

It’s crafted from premium Vegan Pebble Leather — soft, durable, and 100% cruelty-free.

How does the charging port work

The Iluka Tote features a discreet built-in USB charging port, designed to keep you powered without the clutter. Inside the bag, there’s a designated pocket for your powerbank, so it stays tucked away neatly , no messy cables spilling through your bag. Simply connect your powerbank to the internal cord, then plug your phone into the external USB port while it rests in the phone pocket. Unlike other bags where the port is bulky or externally visible, the Iluka’s design keeps everything seamless and refined, giving you power on the go without compromising style.

Power Bank not Included 

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designed by a woman who gets it

Born from lived experience — made with intention for real women.

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acknowledgement of country

Hustle & Grace acknowledges and pays respect to the Traditional Custodians of the land across the Gold Coast and Northern Rivers region, the Bundjalung Nation, and their descendants. We also honour the many Aboriginal peoples from other regions, as well as Torres Strait Islander and South Sea Islander peoples who now call this area home and continue to contribute to its rich cultural fabric. We recognise and respect the community’s enduring right to speak for Country, and to care for it in accordance with their lore, customs, and traditions.

“Learn more about our luxury travel tote.”

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