RETURNS & SHIPPING LABELS
For all customers who have selected Checkout+ coverage, will be provided with a shipping label for return postage without additional cost.
We accept returns up to 30 days since the date of delivery, if the item is unused and in its original condition including all tags still attached and box still in tact and we will refund the full order amount minus restocking.
For customers who have not elected for Checkout+ coverage, your return will incur a return label fee per submission as below, which will be deducted from your final refund.
Australia: AUD$27
New Zealand: NZD$39
United States: USD$48
If you have purchased from outside of these shipping regions or conditions without Checkout+ coverage and wish to make a return, you will need to cover the shipping costs and there will be no fee associated.
US RETURNS - PLEASE NOTE: All returns from the USA will not include the refund of duties/tariffs pre-paid. Only the item cost will be refunded. Customers may be able to claim duties paid back through local customs authorities.
Additional Return/Restock Fees
To prevent misuse of our free shipping and return policy for "try-on" purposes, a restocking fee of 6% is applied.
For Our Velocity Customers.
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Return shipping is at your expense, and a 6% restocking fee applies to all approved returns.
Damaged or Incorrect Orders
If your order arrives damaged or isn't what you expected, please contact us as soon as possible. Include your order number and a clear photo of the item. Every situation is handled individually, and we'll work with you toward a resolution that feels right.
We accept returns up to 30 days since the date of delivery, if the item is unused and in its original condition with all tags still attached, and we will refund the full order amount. Shipping cost for return are as above.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original method of payment within a certain amount of days.
All items for returns not be used.
