RETURNS & SHIPPING LABELS
We want you to love it. If it isn't quite right, here's how returns work.
Change of mind. Items can be returned within 30 days of delivery. Return postage is paid by the customer, so please choose a tracked service. We can't take responsibility for parcels lost on the way back to us.
Condition. Items must be unused, with all tags attached and the original packaging intact. Swing tags and box included.
Inspection. Every return is inspected when it arrives. Once approved, your refund goes back to your original payment method within 7 business days.
Faulty items. If something isn't right with your item, contact us at returns@hustleandgraceofficial.com with your order number and a photo. We'll make it right.
Simple, considered and fair. That's how we'd want it too.
US RETURNS - PLEASE NOTE: All returns from the USA will not include the refund of duties/tariffs pre-paid. Only the item cost will be refunded. Customers may be able to claim duties paid back through local customs authorities.
Additional Return/Restock Fees
To prevent misuse of our free shipping and return guarantee policy for "try-on" purposes, a restocking fee of 8% is applied.
For Our Velocity Customers.
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Return shipping is at your expense, and a 8% restocking fee applies to all approved returns.
Damaged or Incorrect Orders
If your order arrives damaged or isn't what you expected, please contact us as soon as possible. Include your order number and a clear photo of the item. Every situation is handled individually, and we'll work with you toward a resolution that feels right.
We accept returns up to 30 days since the date of delivery, if the item is unused and in its original condition with all tags still attached, and we will refund the full product order amount minus the restocking fee. Shipping cost for return are covered by the customer.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original method of payment within a certain amount of days.
All items for returns not be used.
